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Q: My license key does not work on 2.0, what to do?

A: Version 2.0 requires new keys. On the day of release, 26 Jun 2007, everyone, who was entitled to the key was sent a new key. If you did not receive it, it may be due to the fact that your email changed, or spam filter caught the message. What to do?

The best thing is to send a message to epimsupport@essentialpim.com with following data:

- Your full name, into which the license was made

- Your email which was used when you got the license

- How did you get the license (purchased?)

Q: After upgrade, will my data be preserved?

A: Yes, your data is stored in *.epim file and will be automatically converted to the new version format.

Q: How do I restore Backups?

A: Backups are just *.epim files, named "file name_backup_year_month_day_time". They can be opened from within EPIM using File-> Open menu.

Q: This morning I opened PIM and all my entries had disappeared. What do I do now?

A: Please search your computer for *.epim files, most probably you have opened a wrong *.epim file or created a new one, empty.

Q: What's your upgrade policy for EssentialPIM Pro?

A: By becoming a registered you get updates for one major version (i.e. if you have purchased 2.0, you will get free updates till 2.9, inclusive, if purchased 2.1- free updates till 3.0 and so on) or 1 year, whatever is longer. This way you have guaranteed yourselves 1 year of free updates or even longer! Note that by ordering EPIM Pro and/or EPIM Synchronizer you get yourself a perpetual license to use the software versions released during your upgrades period.

Q: Do I need to purchase the extended download service?

A: No you do not. You will always have full access to the latest releases. If you lose your registered version by for example, reformatting your hard drive, you can always visit the Download section on the web site and get the latest release there free of charge. Once the program is downloaded, simply register it with your license details.

In order to safely remove extended download service from the cart (upon purchasing) click on the corresponding checkbox and then click the "Update" button on the order form.

Q: Can I request a feature?

A: Yes, of course. We try to really attentively listen to the users- that's how EssentialPIM is being developed. Please post your request here: Online Support Forum -> Suggestions.

Q: Is EssentialPIM Pro translated to ... language?

A: For a current list of translations, please check here. If you do not see EssentialPIM translated to your language- please feel free to do it, it is really easy. Just visit the Translators' Page.

Q: Can I help make EssentialPIM Pro better?

A: Yes, you can translate EssentialPIM Pro into your native language or suggest a feature.

Q: In the database manager window is a function to check for invalid file links in the database, does this only apply to attachments or does it also check for invalid links in notes?

A: It applies to attachments only.

Q: Slow down (Portable)?

A: Try formatting.

Q: I have created a password, but how can I change my password?

A: You need to go to File-> Password, erase asterisks and enter your new password.