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Upgrades

We offer free upgrades for 1 year or till 2.9 version of EssentialPIM Pro whichever is longer. I.e. buying version 1.5 will get you upgrades at least until version 2.99.

Refunds

We have made our returns policy as simple as possible so that you will come back and shop with us again and again. We are so confident that you'll be satisfied with your software purchase, that we are offering a 30-day money-back guarantee.

If at any time during the first 30 days of using the software you have purchased, you find that the product is not or does not meet or live up to your needs feel free to contact us at epimsales@essentialpim.com and request a refund.

When requesting for refund, please provide the following information:

• | Your full name

• | Order ID number

• | Date of purchase

• | Brief reason for dissatisfaction

All refunds for credit will be issued to the credit card account that appears on the original order. All returns are subject to approval by our customer service department.